We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. We realise shopping may not be your top priority in these unfamiliar times, but if you do need to replenish your favourite product or want to send a gift direct to a loved one you can still shop with us online or with your local The Body Shop At Home consultant.
Read the full message from Linda Campbell, Managing Director on Covid-19.
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Most popular questions - All Areas
- Looking to host a The Body Shop At Home™ party?
- How can I make a Media Enquiry?
- I lost my Love Your Body™ Club card, how do I get a new one?
- How will you confirm my order?
- Where do I add a promotional code?
- I've opened my product, can I still return it and get a refund?
- How do I exchange/return a product that I have bought online?
- How can I change my delivery address?
- How can I access my Love Your Body™ Club points balance?
- What is an essence lotion?