Search frequently asked questions
Most popular questions - All Areas
- If I use your Collect in Store service, how long will it take to process my order so its ready to collect?
- What is an essence lotion?
- Can I cancel my order?
- How can I make a Media Enquiry?
- What is the difference between a body splash, body spray, eau de toilette and eau de parfum?
- I am fundraising for a charity, can you help?
- I want to collect in store but some of the items aren't available from my local store, how can I order them?
- Where can I purchase a The Body Shop Gift Card or E-Gift Card?
- Where can I find my order history?
- Can I request a free sample before buying one of your expert facial masks?