Search frequently asked questions
Most popular questions - All Areas
- Do you take charity requests?
- If I use your Collect in Store service, how long will it take to process my order so its ready to collect?
- Why isn’t the honey face mask vegan?
- Are your products vegetarian?
- Which products are accepted in your Return. Recycle. Repeat scheme?
- Can I return an item bought from one of your stores without a receipt?
- How do I exchange/return a product that I have bought online?
- What is the difference between a body splash, body spray, eau de toilette and eau de parfum?
- How long do I have to return an item?
- Where can I find my order history?