Search frequently asked questions
Most popular questions - All Areas
- How do I join The Body Shop At Home™ as a Consultant
- How do I exchange/return a product that I have bought online?
- Do you have a live chat service?
- Can I return an item bought from one of your stores without a receipt?
- If I use your Collect in Store service, how long will it take to process my order so its ready to collect?
- Can I cancel my order?
- How do I find out about internships/work placements at The Body Shop?
- Which products are accepted in your Return. Recycle. Repeat scheme?
- I've opened my product, can I still return it and get a refund?
- How can I change my details?