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Most popular questions - All Areas
- I need to make a complaint, how do I go about this?
- Do you have a live chat service?
- I've opened my product, can I still return it and get a refund?
- How can I find store opening hours?
- Which products are accepted in your Return. Recycle. Repeat scheme?
- How can I change my details?
- How can I access my Love Your Body™ Club points balance?
- How do I find out about internships/work placements at The Body Shop?
- How do I exchange/return a product that I have bought online?
- Can I return an item bought from one of your stores without a receipt?