Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are open.
We have opened our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Why are your Outlet Stores and some station stores not available as Collect in Store destinations?
- Do you have a live chat service?
- I want to collect in store but some of the items aren't available from my local store, how can I order them?
- Do The Body Shop® products have a shelf life?
- How do I redeem my Love Your Body club voucher online?
- As a Love Your Body™ Club member, how many points will I earn and how much is each point worth?
- I've opened my product, can I still return it and get a refund?
- Does The Body Shop use sustainable palm oil?
- What products should I use for my skin type?
- Can I change my order online after I have put it through, to order a different size?