Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- What skin type is the Tea Tree range suited to?
- Looking to host a The Body Shop At Home™ party?
- How do I make changes to my order?
- How do I know if my order was completed successfully?
- As a Love Your Body™ Club member, how many points will I earn and how much is each point worth?
- What causes my skin to have sleep marks?
- How do I exchange/return a product that I have bought online?
- Do The Body Shop® products have a shelf life?
- What payment types do you take?
- Why should I use a toner?