Customer Care
LATEST NEWS
We're reopening some of our stores.
Our stores in England and Wales have now reopened, except for Edinburgh and Stanstead Airports.
Scotland, Northern Ireland & the Republic of Ireland remain closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- I do not have an account, how can I track my order/delivery?
- How can I find store opening hours?
- Do The Body Shop® products have a shelf life?
- Is the Amazonian Saviour™ balm suitable to use on tattoos?
- Can I try a sample of your product before I buy?
- What products should I use for my skin type?
- How can I apply for a job at The Body Shop?
- Do you have an App?
- I've opened my product, can I still return it and get a refund?
- Looking to host a The Body Shop At Home™ party?