Customer Care
LATEST NEWS
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- As a Love Your Body™ Club member, will I get a membership card?
- Where do I find my Gift Card or E-Gift Card PIN number?
- Can I redeem my birthday Love Your Body™ Club offer online?
- How can I access my Love Your Body™ Club points balance?
- I do not have an account, how can I track my order/delivery?
- I've opened my product, can I still return it and get a refund?
- How long will it take for my products to be delivered?
- Why should I use a toner?
- Do you have a live chat service?
- Do The Body Shop® products have a shelf life?