We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
We've taken the next step to protect the safety of our people and communities by temporarily closing retail stores. We realise shopping may not be your top priority in these unfamiliar times, but if you do need to replenish your favourite product or want to send a gift direct to a loved one you can still shop with us online or with your local The Body Shop At Home consultant.
Read the full message from Linda Campbell, Managing Director on Covid-19.
Search frequently asked questions
Most popular questions - All Areas
- Can I cancel my order?
- Can I redeem my birthday Love Your Body™ Club offer online?
- How do I join The Body Shop At Home™ as a Consultant
- How can I apply for a job at The Body Shop?
- How can I link my Love Your Body™ Club card with my online account?
- How much can I earn as a The Body Shop At Home™ Consultant?
- Where can I find my order history?
- How can I get an update on my order?
- I signed up to Love Your Body™ Club online, how do I earn points in store?
- Can I change my order online after I have put it through, to order a different size?