Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- What makes our British Rose collection so good?
- What are the benefits of the Oils of Life™ sleeping cream?
- How are the Edelweiss stem cells extracted?
- How long have you been owned by Natura?
- Where can I find information on product prices?
- Where can I use my Love Your Body™ Club membership?
- What is a CC cream?
- Does your process include VAT?
- Are my credit or debit card details saved?
- What are the benefits of the Tea Tree range?