Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
We’re reopening some of our stores.
We are getting ready to re-open some of our stores on Monday 15th June. Our teams are busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy. We’ll share more on what to expect in the next few days and look forward to seeing you very soon. Over the next couple of days some orders may be shipped out a little later than usual. We are really sorry for any inconvenience and are working hard to get your order to you as quickly as possible.
Search frequently asked questions
Most popular questions - All Areas
- How do I use the Honey Bronze™ Face Gel?
- I searched for a product online and it's not showing up?
- Can I earn Love Your Body™ Club points on purchases where I'm using promotional offers?
- What ingredients are in the Amazonian Saviour™ balm?
- How long have you been owned by Natura?
- Are my credit or debit card details saved?
- How are the Edelweiss stem cells extracted?
- Does your process include VAT?
- Where can I find information on product prices?
- I'm in my 30's, which skincare products should I be using?