Our delivery times are longer than normal and are currently taking up to 2 weeks from the date you placed your order. Rest assured, we're doing everything we can to get your favourite products to you.
We thank you for your patience and understanding, and we're sorry for any inconvenience this may cause.
Heavy snow is impacting our deliveries in the north of England and in Scotland today. Wherever possible a delivery attempt will be made.
All stores in England, Wales, Scotland, Northern Ireland & the Republic of Ireland are now closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- Can I get my order delivered to other stores/retailers?
- Can you cancel my Collect in Store order?
- I’ve earned a reward. Can I use it in store?
- Is there a minimum age requirement to join Love Your Body™ Club?
- How can I update my preferences?
- Do you have a Facebook page?
- How long have you been owned by Natura?
- How do you make sure your ingredients have not been tested on animals?
- When will my Love Your Body™ Club points expire?