Orders placed on the 6th & 7th of September may be delivered one working day later than expected. We're working hard to get all parcels out as quickly as possible and apologise for any inconvenience caused.
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Which of your products include Edelweiss?
- How do I review a product?
- How much does it cost to use your Collect in Store service and collect my order from store?
- A store I normally shop at is not showing on the Collect in Store list, why is this?
- How come all of the expert facial masks aren't vegan?
- What will happen if I cannot collect my order within the 7 days and how long will a refund take to process?
- If someone else collects my parcel what documentation do they need to bring with them?
- I searched for a product online and it's not showing up?
- How does the British Rose body range smell?
- Can I ship to multiple addresses?