Our delivery times are longer than normal and are currently taking up to 2 weeks from the date you placed your order. Rest assured, we're doing everything we can to get your favourite products to you.
We thank you for your patience and understanding, and we're sorry for any inconvenience this may cause.
Heavy snow is impacting our deliveries in the north of England and in Scotland today. Wherever possible a delivery attempt will be made.
All stores in England, Wales, Scotland, Northern Ireland & the Republic of Ireland are now closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- What do the Spa of the World™ products smell like?
- I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?
- How do I know which mask will work for my skin type?
- I’ve referred a friend, when do I get my reward?
- I referred a friend and they are being shown as “not eligible”, why is that?
- What happens if my Gift Card or E-Gift Card is lost or stolen?
- A store I normally shop at is not showing on the Collect in Store list, why is this?
- Can I change my payment details once my order has been submitted?
- How do I donate my Love Your Body™ Club Rewards?
- Can I divert my delivery?