Customer Care
LATEST NEWS
Delivery delays
Orders placed on the 6th & 7th of September may be delivered one working day later than expected. We're working hard to get all parcels out as quickly as possible and apologise for any inconvenience caused.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Can I get my order delivered to other stores/retailers?
- Why isn't my delivery address recognised when I enter it at checkout?
- What is Edelwiess?
- What is a "Gift with Purchase"?
- How do I donate my Love Your Body™ Club Rewards?
- Are the expert facial masks paraben free?
- If I use Collect in store what time can I collect my order from?
- Are your musks cruelty free?
- Why was my order payment rejected?
- How do I know if my order was completed successfully?