Customer Care
LATEST NEWS
Delivery delays
Orders placed on the 6th & 7th of September may be delivered one working day later than expected. We're working hard to get all parcels out as quickly as possible and apologise for any inconvenience caused.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Can I change my order online after I have put it through, to order a different size?
- Can I amend a gift message?
- I need skincare advice, can you help?
- What happens if my Gift Card or E-Gift Card is lost or stolen?
- I’ve been referred by a friend. How do I get my reward?
- Do you offer a gift wrap service?
- How do I know which mask will work for my skin type?
- When should I use a toner?
- How do I start referring friends?
- Do I need to show any documentation when I collect my order in store?