Customer Care
LATEST NEWS
Online Chat
Unfortunately our online chat is currently unavailable. We're working hard to get this back up and running.
Stores in Wales are closed
As always, the safety of you and our teams is our priority. That’s why we’re following government guidelines and temporarily closing stores in Wales. Stores will closed from 6pm on 23rd October and will re-open on 9th November. Our online shop is still open 24 hours a day, 7 days a week. And Live Chat is available 9am-9pm Monday to Saturday to assist you with any queries. We look forward to welcoming you in store again soon. In the meantime, stay safe and well
Collect in Store
Unfortunately our collect in store option is currently unavailable. You can still give them a call to place your order. Feel free to browse our website and make a list. Our consultants will be pleased to assist you with advice over the phone. Orders will be ready to collect from 1 hour after speaking with a consultant. Head to store to make a card payment and collect your order. Your order will be bagged and ready to go.
Please note this service excludes outlets*
Search frequently asked questions
Most popular questions - All Areas
- Am I restricted to using my Gift Card only at the store of purchase?
- When will my Love Your Body™ Club points expire?
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- I’ve earned a reward. Can I use it in store?
- How do I donate my Love Your Body™ Club Rewards?
- Why isn't my delivery address recognised when I enter it at checkout?
- Why do you charge 5p for a paper bag?
- I’ve referred a friend, when do I get my reward?
- A store I normally shop at is not showing on the Collect in Store list, why is this?
- What times are your customer services open?