Customer Care
LATEST NEWS
Delivery delays
Some orders due to arrive 30th June have been delayed and will arrive 1st July. We apologise for any inconvenience that this causes.
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Why do I need a The Body Shop® account?
- Can I check my gift card balance online?
- Can I use gift cards online?
- Have I been charged for my order more than once?
- I need skincare advice, can you help?
- Is there a minimum age requirement to join Love Your Body™ Club?
- Are the expert facial masks paraben free?
- How do I join your Love Your Body™ Club?
- Can I change my delivery date?
- What is the process for collecting in store and when can I collect my item?