Customer Care

LATEST NEWS

Delivery delays:

We are sorry that some orders placed around Black Friday weekend are taking a little longer than usual to arrive. Don't worry - we've got your order and it will be with you in the next few days. You can track your order by visiting our courier website:

Hermes: https://www.myhermes.co.uk/track#/

DPD: https://www.dpd.co.uk/

You can find more information about how to track your order here.

Stores

ENGLAND: Stores open - please check opening hours of your local branch by using our store finder

NORTHERN IRELAND: Stores closed and will re-open on 11th December

WALES: Stores open - please check opening hours of your local branch by using our store finder

SCOTLAND: Some stores closed and will re-open on the 12th December – please check your local branch by using our store finder

REPUBLIC OF IRELAND: Stores open - please check opening hours of your local branch by using our store finder

As always, the safety of you and our teams is our priority that’s why we’re following government guidelines and temporarily closing stores. These restrictions differ across the UK so we will update this page when changes are announced. Although the majority of our stores are closed Christmas “shopping” is definitely not cancelled! You can still purchase your favourite body-loving treats or send a gift direct to someone you love by shopping with your local The Body Shop at Home consultant or with us online, which is still open 24 hours a day, 7 days a week. And Live Chat is available 9am-9pm Monday to Saturday to assist you with any queries. We look forward to welcoming you in our stores again soon. In the meantime, stay safe and well. We’re all in this together!

We’re delighted to be offering our CLICK & COLLECT service in selected stores.

Deliveries

Ordering Christmas goodies? The good news is we're still delivering for Christmas, so fill up those baskets and get ordering those festive gifts. Last delivery cut of times may be a little earlier than normal this year so to make sure you get everything on time please order by:

Saver delivery: Friday 18th December at 12pm

Standard delivery: Friday 18th December at 12pm

Express delivery: Sunday 20th December at 11am