Customer Care
LATEST NEWS
Delivery delays
Some orders due to arrive 30th June have been delayed and will arrive 1st July. We apologise for any inconvenience that this causes.
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- If I buy a Gift Card or E-Gift Card online, will the purchase appear in my online order history?
- I forgot my password, what can I do?
- How can I amend my delivery address when checking out via PayPal?
- Where can I find information on product prices?
- I’ve been referred by a friend. How do I get my reward?
- What if an item is out of stock?
- How do you make sure your ingredients have not been tested on animals?
- How do I get my Love Your Body™ Club points?
- I’ve got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?
- I was overcharged, the voucher doesn’t seem to be applied. Should I cancel my order?