Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are open.
We have opened our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- What is Love Your Body™ Club?
- Does The Body Shop accept 3rd party Gift Cards?
- I’ve been referred by a friend. How do I get my reward?
- How can I tell if a product has been discontinued?
- Do you provide an allergy detection service?
- Are Green Tea™ products suitable for sensitive skin?
- I forgot my password, what can I do?
- Do you sell personalised body butters?
- I’ve referred a friend, when do I get my reward?
- I forgot an item / I would like to alter my Collect in Store order - can I change my order after submitting it?