We are sorry that some orders placed around Black Friday weekend are taking a little longer than usual to arrive. Don't worry - we've got your order and it will be with you in the next few days. You can track your order by visiting our courier website:
You can find more information about how to track your order here.
ENGLAND: Stores open - please check opening hours of your local branch by using our store finder
NORTHERN IRELAND: Stores closed and will re-open on 11th December
WALES: Stores open - please check opening hours of your local branch by using our store finder
SCOTLAND: Some stores closed and will re-open on the 12th December – please check your local branch by using our store finder
REPUBLIC OF IRELAND: Stores open - please check opening hours of your local branch by using our store finder
As always, the safety of you and our teams is our priority that’s why we’re following government guidelines and temporarily closing stores. These restrictions differ across the UK so we will update this page when changes are announced. Although the majority of our stores are closed Christmas “shopping” is definitely not cancelled! You can still purchase your favourite body-loving treats or send a gift direct to someone you love by shopping with your local The Body Shop at Home consultant or with us online, which is still open 24 hours a day, 7 days a week. And Live Chat is available 9am-9pm Monday to Saturday to assist you with any queries. We look forward to welcoming you in our stores again soon. In the meantime, stay safe and well. We’re all in this together!
We’re delighted to be offering our CLICK & COLLECT service in selected stores.
Ordering Christmas goodies? The good news is we're still delivering for Christmas, so fill up those baskets and get ordering those festive gifts. Last delivery cut of times may be a little earlier than normal this year so to make sure you get everything on time please order by:
Saver delivery: Friday 18th December at 12pm
Standard delivery: Friday 18th December at 12pm
Express delivery: Sunday 20th December at 11am
Search frequently asked questions
Most popular questions - All Areas
- Do you sell sun cream or after sun?
- If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them?
- Can I get next day delivery?
- I’ve been referred by a friend. How do I get my reward?
- How long will you hold my Collect in Store order for me?
- What are the benefits of the Vitamin C™ product range?
- How can I check my Gift Card or E-Gift Card balance?
- What is Love Your Body™ Club?
- Do you have a blog?
- Am I restricted to using my Gift Card only at the store of purchase?