Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- What is the difference between Vitamin E Overnight Serum-In-Oil and Nutriganics™ Drops of Youth?
- Does the Gift Card or E-Gift Card expire?
- Can I use gift cards online?
- I have an LYB™ card, am I able to renew it?
- I’ve got a Gift Card or E-Gift Card to spend, how does it work and what can I buy?
- Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?
- How can I amend my delivery address when checking out via PayPal?
- Can I amend a gift message?
- How do you make sure your ingredients have not been tested on animals?
- Do you provide an allergy detection service?