Customer Care
LATEST NEWS
We're reopening some of our stores.
Our stores in England, Wales and Scotland have now reopened, except for Edinburgh and Stanstead Airports.
Northern Ireland & the Republic of Ireland remain closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- What is the difference between dry and dehydrated skin?
- What are the benefits of your Aloe range?
- How do I review a product?
- Where do you deliver?
- I am ordering an item as a gift, will it come in discreet packaging?
- What information do I need to return an item to a The Body Shop® store?
- Does the Gift Card or E-Gift Card expire?
- Do you ship/deliver abroad?
- Why does The Body Shop claim to be 100% Vegetarian but not Vegan?
- Does The Body Shop accept 3rd party Gift Cards?