Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
We’re reopening some of our stores.
We are getting ready to re-open some of our stores on Monday 15th June. Our teams are busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy. We’ll share more on what to expect in the next few days and look forward to seeing you very soon. Over the next couple of days some orders may be shipped out a little later than usual. We are really sorry for any inconvenience and are working hard to get your order to you as quickly as possible.
Search frequently asked questions
Most popular questions - All Areas
- How can I set up an account online?
- How do I donate my Love Your Body™ Club Rewards?
- Can I ship to multiple addresses?
- Which skin type are the Oils of Life™ products best suited to?
- What if an item is out of stock?
- Can I pay online using a gift voucher?
- Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?
- Does the Gift Card or E-Gift Card expire?
- I have an LYB™ card, am I able to renew it?
- How can I amend my delivery address when checking out via PayPal?