Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are open.
We have opened our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Does the Gift Card or E-Gift Card expire?
- What are the benefits of the Tea Tree range?
- Can I amend a gift message?
- Have I been charged for my order more than once?
- Can I check if a store has a product in stock?
- What information do you collect from cookies?
- How does the refer-a-friend scheme work?
- Can I get next day delivery?
- How long do I have to return an item?
- In which order should I use the Oils of Life™ products?