Customer Care
LATEST NEWS
Delivery delays
Some orders due to arrive 30th June have been delayed and will arrive 1st July. We apologise for any inconvenience that this causes.
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- What is the difference between dry and dehydrated skin?
- How can I change my password?
- If I nominate someone else to collect my parcel when I make my purchase online what documentation do they need to bring with them?
- How long do I have to return an item?
- Why haven't I received an email to confirm my order?
- Can I place my order over the phone?
- Do you ship/deliver abroad?
- Do you provide an allergy detection service?
- I forgot my password, what can I do?
- Can I use two promotional codes together?