Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are open.
We have opened our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Can you tell me about your online security policy?
- Which of your products are vegan?
- What information do I need to return an item to a The Body Shop® store?
- What happens to my delivery if no one is available/home to receive it?
- What are the benefits of the Tea Tree range?
- Can I amend a gift message?
- Can I get next day delivery?
- Does the Gift Card or E-Gift Card expire?
- How does the refer-a-friend scheme work?
- What is the difference between hydration and moisturisation for your skin?