Search frequently asked questions
Most popular questions - All Areas
- Can I get next day delivery?
- Do you have a live chat service?
- Is there a minimum age requirement to join Love Your Body™ Club?
- A store I normally shop at is not showing on the Collect in Store list, why is this?
- How can I change my delivery address?
- What is the process for collecting in store and when can I collect my item?
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- How long will it take to get a refund?
- How can I return an item I bought at a The Body Shop At Home™ party?
- How do I know which mask will work for my skin type?