Search frequently asked questions
Most popular questions - All Areas
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- How can I return an item I bought at a The Body Shop At Home™ party?
- How can I get an update on my order?
- What is hemp?
- How do I donate my Love Your Body™ Club Rewards?
- Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?
- Can I pay online using a gift voucher?
- A store I normally shop at is not showing on the Collect in Store list, why is this?
- What payment types do you take?
- I have an LYB™ card, am I able to renew it?