Search frequently asked questions
Most popular questions - All Areas
- How can I return an item I bought at a The Body Shop At Home™ party?
- If I use your Collect in Store service, how long will it take to process my order so its ready to collect?
- Why can't I see all of my previous orders when I login?
- My Love Your Body™ Card has expired, what should I do?
- Can I check if a store has a product in stock?
- How long will you hold my Collect in Store order for me?
- What if an item is out of stock?
- How can I renew my LYB™ card?
- Why was my order payment rejected?
- How can I set up an account online?