Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
We’re reopening some of our stores.
We are getting ready to re-open some of our stores on Monday 15th June. Our teams are busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy. We’ll share more on what to expect in the next few days and look forward to seeing you very soon. Over the next couple of days some orders may be shipped out a little later than usual. We are really sorry for any inconvenience and are working hard to get your order to you as quickly as possible.
Over the next couple of days some orders may be shipped out a little later than usual. We are really sorry for any inconvenience and are working hard to get your order to you as quickly as possible.
Search frequently asked questions
Most popular questions - All Areas
- Have I been charged for my order more than once?
- How can I return an item I bought at a The Body Shop At Home™ party?
- Can I change my delivery date?
- Can I use two promotional codes together?
- Do your perfumes have an expiration date?
- If I buy a Gift Card or E-Gift Card online, will the purchase appear in my online order history?
- I'd like to give some feedback about my experience with The Body Shop®. How can I do that?
- How do I donate my Love Your Body™ Club Rewards?
- How can I set up an account online?
- Can I use my Love Your Body™ Club card on The Body Shop Website?