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Most popular questions - All Areas
- I have changed my mind and I no longer want to collect my order from the store I selected, can I re-route it and have it delivered to another store or another delivery address?
- What information do I need to return an item to a The Body Shop® store?
- What is the process for collecting in store and when can I collect my item?
- Does my Love Your Body™ card expire?
- When will my Love Your Body™ Club points expire?
- I paid using PayPal, how can I get a refund?
- Do you sell shampoo and conditioner?
- Do you have a live chat service?
- What is a "Gift with Purchase"?
- Can I request a free sample before buying one of your expert facial masks?