Where's my parcel?
Over the next couple of days some orders may be shipped out a little later than usual. We are really sorry for any inconvenience, and we are working through getting your orders out as a matter priority.
Search frequently asked questions
Most popular questions - All Areas
- How do I make changes to my order?
- I'd like to give some feedback about my experience with The Body Shop®. How can I do that?
- I don’t want to receive emails anymore, how do I unsubscribe?
- What skin type is the Tea Tree range suited to?
- When will my Love Your Body™ Club points expire?
- I want to pick up my order from my local collection point, how do I do this?
- How can I return an item I bought at a The Body Shop At Home™ party?
- Can I use two promotional codes together?
- What is the process for collecting in store and when can I collect my item?
- Do you have a live chat service?