Customer Care
LATEST NEWS
We're reopening some of our stores.
Our stores in England and Wales have now reopened, except for Edinburgh and Stanstead Airports.
Scotland, Northern Ireland & the Republic of Ireland remain closed until further notice.
Search frequently asked questions
Most popular questions - All Areas
- I lost my Love Your Body™ Club card, how do I get a new one?
- Does The Body Shop accept 3rd party Gift Cards?
- Why are your Outlet Stores and some station stores not available as Collect in Store destinations?
- I am ordering an item as a gift, will it come in discreet packaging?
- What information do you collect from cookies?
- How can I tell if a product has been discontinued?
- If I buy a Gift Card or E-Gift Card online, will the purchase appear in my online order history?
- Can I use two promotional codes together?
- Where do you deliver?
- Which of your products are vegan?