Customer Care
LATEST NEWS
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Do you sell edible soap?
- Which of your products are vegan?
- Where can I find my order history?
- What is the difference between hydration and moisturisation for your skin?
- Can I use two promotional codes together?
- When should I use a toner?
- Can I use my Love Your Body™ Club card in conjunction with our promotions/offers?
- How can I return an item I bought at a The Body Shop At Home™ party?
- What are the benefits of the Hemp range?
- Are you discontinuing face wipes?