Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
Our stores are reopening.
We have opened most of our UK stores. Our teams have been busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy.
Search frequently asked questions
Most popular questions - All Areas
- Where is my order?
- What is The Body Shop At Home™?
- How can I track my delivery/order?
- Do you have any job vacancies at The Body Shop®?
- Do you have a catalogue I can order?
- How much can I earn as a The Body Shop At Home™ Consultant?
- What are your delivery charges?
- How do I redeem my £5 birthday Love Your Body™ Club Reward?
- Where is my nearest store?
- Do you have a live chat service?