Customer Care
LATEST NEWS
Delivery delays
Orders placed on the 6th & 7th of September may be delivered one working day later than expected. We're working hard to get all parcels out as quickly as possible and apologise for any inconvenience caused.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Where is my order?
- Do you have any job vacancies at The Body Shop®?
- How do I redeem my £5 birthday Love Your Body™ Club Reward?
- Do The Body Shop products have a best before/expiry date?
- Do you offer Click and Collect or Collect +?
- Where is my nearest store?
- How much can I earn as a The Body Shop At Home™ Consultant?
- What's the difference between cologne, eau de parfum and perfume?
- What is The Body Shop At Home™?
- Do you offer emergency service or NHS discount?