Customer Care
LATEST NEWS
Delivery delays
Some orders due to arrive 30th June have been delayed and will arrive 1st July. We apologise for any inconvenience that this causes.
We're reopened all of our stores.
All of our stores have now reopened, except for Edinburgh and Stansted Airports.
Delivery boxes
We've committed to ensuring all our boxes are reversible and reusable. Unfortunately, at this time the reversible design is not available in our largest box format. We're working hard to resolve this.
Search frequently asked questions
Most popular questions - All Areas
- Do you have any job vacancies at The Body Shop®?
- Where is my order?
- Do The Body Shop products have a best before/expiry date?
- Do you offer Click and Collect or Collect +?
- How much can I earn as a The Body Shop At Home™ Consultant?
- What's the difference between cologne, eau de parfum and perfume?
- How do I redeem my £5 birthday Love Your Body™ Club Reward?
- Where is my nearest store?
- Are The Body Shop products suitable for use while pregnant?
- What is The Body Shop At Home™?