Customer Care Hours
We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!
We’re reopening some of our stores.
We are getting ready to re-open some of our stores on Monday 15th June. Our teams are busy behind the scenes to ensure we provide you with a safe shopping experience; Hygiene, social distancing and protection for you and our colleagues will continue to be our focus, as well as offering a personal and friendly environment to enjoy. We’ll share more on what to expect in the next few days and look forward to seeing you very soon.
Search frequently asked questions
Most popular questions - All Areas
- Where is my order?
- How can I track my delivery/order?
- What is The Body Shop At Home™?
- Do you have a catalogue I can order?
- What are your delivery charges?
- Do you have any job vacancies at The Body Shop®?
- How do I redeem my £5 birthday Love Your Body™ Club Reward?
- How much can I earn as a The Body Shop At Home™ Consultant?
- I do not have an account, how can I track my order/delivery?
- Do you have a live chat service?