ORDERS, DELIVERY & RETURNS

Don't miss our last delivery times for Christmas!

Super Saver & Standard Delivery: 2pm Thursday 20th December*
Express Delivery: 11am Friday 21st December*
Saturday delivery: 11am Friday 21st December*

Standard Collection Points: 2pm Thursday 20th December*
Express Collection Points: 11am Friday 21st December*,



HOW TO ORDER WITH THE BODY SHOP

Our step by step guide on how to order with us


  1. Find your favourite products.


  2. Add your chosen goodies to your bag.


  3. Go to checkout where you can review the contents of your bag.

  4. Check out securely. You will be asked to enter your email address and if you are a member you can sign into your Love Your Body Club™ account to collect those points!


  5. Select your preferred delivery method (see options below).

  1. Select your payment method. If you have a gift card or loyalty reward to redeem then you can do that here.


  2. Look out for your confirmation email to say we have received your order.


  3. Your order will then be picked and packed.

  4. Once your order is ready to leave our warehouse you will receive a dispatch email with details on how to track your parcel.


  5. Hurray your order has arrived!

 

 

Delivery & Returns

 

 

  • Delivery

    Super Saver Delivery £2.49
    FREE when you spend £25*

     Estimated at 3-5 working days from order date**.


    Standard Delivery £2.99

    Estimated at 2-3 working days from order date**.


    Express Delivery £3.99

    Ready for delivery the next working day**.


    Saturday Delivery £7.25

    Order by 2pm Thursday and we will deliver on the forthcoming Saturday***.

  • Collection

    Collect In Store FREE

    Order by 10PM and your order will be to collect by 2PM the next working day.


    Standard Collection Points £2.49

    Estimated to be ready for collection at your chosen Post Office between 3-5 working days**


    Express Collection Points £3.99

     Estimated to be ready for collection at your chosen Post Office the next working day.**

  • Return Online & In-store

    As long as your product is unopened you can return your item within 28 days. If your product is opened and unsuitable, you can return your item within 28 days for a full refund.

    *After all discounts applied.

    **Order Super Saver & Standard options by 2pm, order Express options by 11am Monday to Thursday. Deliveries to remote locations (including highland or island addresses) may take an additional 2 days.

    ***Ordering after 2pm on Thursday for Saturday Delivery will delay delivery to the following Saturday.

 

Where we deliver

At the moment we can only send orders to street addresses in the United Kingdom (including Jersey, Guernsey and the Isle of Man). We don't deliver to PO Box or BFPO addresses and we're unable to ship to any International address. We may have a website in your country. If you're after a different country website, go to the bottom right hand section of the homepage and click to change your location.

How to return an item

Securely pack your parcel

As long as your product is unopened you can return your item within 28 days. If your product is opened and unsuitable, you can return your item within 28 days for a full refund.

Return via store or post

You can either pop into your local store and return your item. Or you can return via post and download our returns form here.

Item arrives at warehouse/ Returned to store

Our warehouse/store team will check your order.

Refund

Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However this can take up to 14 days. If you paid using Paypal, this usually is refunded the same working day.

Have a question?
Contact Our Customer Care Team