INTRODUCING CALL AND COLLECT
Our new Call and Collect pick up service offers a means of purchasing your favourite products swiftly and safely. See instructions and a list of participating stores by visiting our Call and Collect info page.
REOPENING OUR STORES
Like many retailers, we’ve been working fast and flexibly to respond to the impacts of COVID-19 and reflect ongoing government advice. Now we’re safely reopening some of our stores. We’ve worked with independent health and safety experts to put measures in place to ensure the safety and wellbeing of our staff and customers for our reopening. We will continue to monitor the situation, doing our best to make the right decisions for our teams and our communities. Check here for what to expect and a list of reopening stores.
OUR RESPONSE TO COVID-19
We’ve implemented important measures to safeguard our staff and make shopping easier for our customers. READ MORE
STORE CLOSURE UPDATE
We are taking the next step to protect the safety of our people and communities by closing retail stores across Canada until further notice. You can still shop online at thebodyshop.com, but most importantly stay healthy, be safe and look out for one another.
COVID-19 UPDATE: STORES CLOSING ON 3/16
The impact of COVID-19 continues to be felt by individuals and communities around the world. Given the rapidly changing environment, we must all do our part in slowing its spread, especially while our government’s plans to protect its citizens continue to evolve.
We are taking the next step to protect the safety of our people and communities by closing retail stores across North America beginning today Monday, March 16 until at least Friday, March 27. The Body Shop store employees will continue to receive pay for all hours scheduled for that time period.
You can still shop online at thebodyshop.com 24 hours a day, 7 days a week, but most importantly stay healthy and be safe with loved ones. Please be mindful that you may experience shipping delays as we have implemented a social distancing plan as a precaution for the teams in our distribution center.
Because the situation is constantly evolving, our plans may change and if they do, we’ll let you know.
You may be aware, The Body Shop initiated a program to donate approximately 30,000 units of cleansing products to vulnerable communities who are struggling to protect themselves. We are fulfilling this commitment right now and are acting quickly to see it through to completion. We very much appreciate your continued support.
LIST OF DONATION PARTNERS
Ontario: Bramalea retirement home, Eden Food Bank, Shelter House, Sudbury Women’s Centre, Local Crisis Centre, Nippising Transition House, Salvation Army, Project share, Senior Health Centre, Southridge Centre, Haven on Queensway, Living Space Homeless Shelter, Downsview Long Term Care, Elias House, Good Sheppard Ministries, Peel Women’s Shelter, The Women's Centre-Stoney Creek, Windsor Food bank, St John's Soup Kitchen, Women's Interval Home, Good Shepherd-Hamilton, Women's Centre of Hamilton, Hamilton Interval House, Oneida on the Thames Health community, SAVIS, Kerr Street Mission, Oakville Senior Citizens Residence, Halton Children Aid Society, The Drop In center of Guelph Women's Shelter and a Homeless Shelter, Home Instead-London, New Hope Community Food Bank, St Luke's Senior’s Residence and Long Term Care Facility, Westhill Retirement Home, Six Nations Mental Health and Addictions team, City of Brantford Low Income Housing, The Darling Home For Kids Milton, Salvation Army Milton, Halton Women's Shelter, Ottawa Mission Homeless Shelter, Adelaide Resource Centre for Women, Juliette’s place, Nelson House, Maplewood Retirement Home, Salvation Army Florence Booth House, Harmony House in Ottawa, Orleans Food Bank and Resource Centre, Woodgreen Community Centre, Sistering, Bloor West Village Retirement Home, Fred Victor Women's Hostel, Princess Gardens Retirement, YES Shelter, Gilbert Centre, Elden Of Bradford, Chartwell Woodhaven, Denise House, Cornerstone Community, Marion Place, Cawartha Homeless Shelter, Belinda's Place, Lakeside Retirement, Innisfil Foodbank, Yellow Brick House, Humanity First Food Bank, Three Oaks and Grace Inn Homeless Shelter.
British Columbia: Siloam Mission, 3030 Gordon Project, North End Women’s Centre, Siloam Mission, Progressive Housing Society, Multicultural Family Support Services Society, Progressive Housing Society, West Vancouver Care Centre, North End Women’s Centre, Westman Women’s Shelter, Samaritan House Food Bank, Chimo Community Service, Nova Transition House, Rosewood Manor, Richmond Food Bank, Deltassist, The Cridge Transition House, Turning Point Recovery, ACT Assertive Community Treatment, Archway's Senior Outreach Program, Tabor Village, Cool-Aid Society, Lions Grove Seniors, Haven House, Gateway Independent Living for Seniors, Guildford Seniors Village, Seasons Health, Kamloops Mustard Seed, Okanagan Food Bank, Hope Okanagan, Salvation Army Vernon and Upper Mission Society (Okanagan).
Alberta: River Ridge & Chateau Mission Court Seniors homes, Metis Housing Unit, Leduc Lifestyle Retirement Home Community, Salem Manor Leduc, We Care Edmonton, Boyle Street Community Centre, WIN House, Bissell Centre, Vantage Community Services-Street Ties Youth Outreach, The Drop In Centre, Edmonton Food Bank, A Safe Place Shelter for Women, Edmonton Food Bank, FCSS town of Banff, Sage Hill Retirement Home, The Mustard Seed Calgary, Carewest Fanning Centre, Galahad Health Centre, Opokaasin Eary Intervention Society, Streets Alive, Reset Society of Calgary, The Mustard Seed Medicine Hat, CIWA Canadian Immigrant Women’s Association, Grande Prairie Rotary House and Okotoks Food Bank.
Saskatchewan: YWCA Crisis Shelter, Moon Time Sisters, Mobile Crisis, Trianon Towers, Sophia House Women’s Shelter, St Mary's Wellness Centre, Ronald Mcdonald House, Porteus Lodge Senior Home, St Anne's and Interval House.
Nova Scotia: Barry House, Soul's Harbour, Adsum House, Metro Turning Point Centre, The Truro Outreach Homeless Shelter and Colchester Community Food Bank.
Newfoundland and Labrador: Iris Kirby House For Women, The Ally Centre, The Every Women’s Shelter and Willow House.
Prince Edward Island: Anderson House, Geneve Villa and The Upper Room Foodbank.
Manitoba: Siloam Mission, North End Women's Centre, Main St Project, Spence Neighborhood Association, Westman Women's Shelter and Samaritan House Food Bank.
New Brunswick: The Grass Home, Women in Transition, St. John's House, Cloverdale Center for Women and Outflow Centre For Men.
Look out for one another and be well,
The Body Shop North America
SUPPORTING THOSE IN NEED IN NORTH AMERICA
As communities around the world are struggling with Coronavirus (COVID-19), we recognize not everyone has access to the supplies that they need to protect themselves. At The Body Shop we have products that allow people to safely wash their hands to eliminate bacteria, which is the most effective form of prevention from COVID-19 based on the World Health Organization guidelines.
Our stores all over North America partner with shelters and senior communities as part of their everyday work. To further support these communities, we are donating approximately 30,000 units of cleansing products to these organizations throughout the US and Canada. In addition, we have provided all North American The Body Shop employees with hand washing products to take home to protect themselves and their families.
We are letting our customers know that while we will have hand washes, shower gels and bar soaps in stock in our stores, we might not have the full selection of scents at this time. Replenishment stock is on its way, so please be patient as we refill our shelves.
While we know this is a small gesture to keep our communities as safe as possible, we are open to hearing your ideas as well and should you want to get involved with the local organizations we work with please speak to your local store team. It is more important than ever that we take care of people and lend a helping hand. We appreciate your continued support.
Stay safe and well,
The Body Shop North America Team
COVID-19 – HELPING US ALL TO STAY SAFE
As communities around the world are struggling with Coronavirus (COVID-19), we wanted to reassure you that the health and safety of customers, employees and their families is our first priority.
At The Body Shop our store teams always follow strict hygiene protocols. We have reinforced these in line with the latest World Health Organization and Health Canada guidelines. Customers are welcome to come into store to use our sinks to wash hands (where sinks are available) and use the hand sanitizers placed around the store.
We have also made the decision to stop makeup demonstrations and skin to skin contact in our stores. We will also remove tester jars from our shelves. There are still plenty of ways to experience our products that don’t involve tester jars. We hope you support us in taking these additional measures for your safety.
Any team member who is not feeling well will stay home in line with the latest guidelines. We will take care of our teams as their health and wellbeing are important to us.
We are closely monitoring the situation to make sure we are taking all precautions to protect our customers and employees alike.
Our stores remain open for business, and remember you can always shop online at thebodyshop.com 24 hours a day, 7 days a week should you feel more comfortable.
Stay safe and well,
The Body Shop Team
The Body Shop has been awarded with Responsible Retailer Initiative of the Year
Last month, World Retail Congress’ annual World Retail Awards took place in Madrid, Spain and we’re very proud to announce that The Body Shop has won the prestigious Responsible Retailer Initiative of the Year award for our Enrich Not ExploitTM Commitment!
Launched in 2007, the World Retail Awards have been recognizing the very best retailers and retail initiatives across a range of categories for ten years.
The Responsible Retailer Initiative category recognizes the values that form the cornerstone of a good business from its approach to its people, its customers, suppliers, the environment and a sustainable future. Additionally, the award goes to a company that can demonstrate they are outstanding corporate citizens and have been successful in living their company values.
Today, we still live by Anita Roddick’s philosophy that business can be a force for good. It’s our mission to be the world’s most sustainable business, and our Enrich Not ExploitTM Commitment is the first step to reaching this goal. Launched in 2016, it is comprised of 14 targets to enrich our people, planet and products, which we aim to achieve by 2020. You can find out more here.
We’re looking forward to working alongside Natura &Co to reach our sustainability goals to be the best company for the planet.
Help us save Red Pandas!
At The Body Shop, we believe it’s important to help save the world’s endangered animals before they’re gone. That’s why we’ve recently embarked on our latest Bio-Bridge adventure: helping to save Red Pandas!
Red Pandas are in desperate need of help. Listed as endangered on the IUCN list, their habitat in the Himalayan foothills is being damaged by deforestation, which is also clearing their main food source: bamboo. It’s leaving the beautiful Red Panda in a really dangerous situation.
Teaming up with Red Panda Network, The Body Shop will be reforesting core degraded habitat of the Red Panda in Nepal, by planting all the trees necessary to Red Panda’s well-being, including bamboo, so they have a safe home and lots to eat. Red Panda Network will also work with local communities, empowering them to protect Red Pandas, enhancing their lifestyle and decreasing their dependency on the forest thanks to several sustainable initiatives.
So, how can you help us? Starting this month for a period of two months, a donation from every sale of our iconic vegan Himalayan Charcoal Purifying Glow Mask and NEW Himalayan Charcoal Purifying Facial Soap will be made to Red Panda Network.
2017 has been a great year for Bio-Bridges!
Last year, we began working with international and local charity partners to build Bio-Bridges. In case you didn’t know, Bio-Bridges help protect and regenerate natural corridors of land between healthy forests, enabling endangered species to find each other, thrive and breed. So far, we’ve launched four Bio-Bridges projects, in Vietnam, Indonesia, Malaysia and India, and 2017 has been an amazing year for Bio-Bridges!
So what have we achieved in 2017?
- We launched the World Bio-Bridges Mission, our wild new conservation project, with a pledge to build an additional 10 Bio-Bridges by 2020.
- We also launched a new Bio-Bridge project alongside World Land Trust and the Wildlife Trust of India in the Garo Hills District, India, to protect the endangered Indian elephant and Western Hoolock Gibbon.
- We introduced the NEW Amazonian Saviour™ Multi-Purpose Balm, the first product with a direct donation to our World Bio-Bridges Mission fund.
- In the Khe Nuoc Trong forest in Vietnam, where our project is located, the population of Red-Shanked Doucs is now the largest in the country!
- This month, scientists discovered a new furry friend for the first time, the Tapanuli Orangutan. The new species of ape has been found in our Sumatran Bio-Bridge, and with only 800 of the species left, it’s officially the most endangered great ape in the world so it’s vital that we continue to protect their habitat and allow them the chance to thrive.
- Our Malaysian Bio-Bridge charity partner Melvin Gumal, WCS, met with Prince Charles to show him the amazing work that they have been doing and the former farm land that will shortly be set aside for conservation – we’re so proud to support Melvin and his team!
- The Body Shop will protect an incredible 12,185,600 square metres of Bio-Bridge in 2017, bringing our overall total to over 29,300,000 sqm!
We’re so grateful to have so much customer support – it helps us make a real difference. It means we can continue to protect endangered species all around the world, and help the local communities surrounding them to thrive, and live sustainably. To fFind out more about the World Bio-Bridges Mission, as well as our partners and previous projects we have worked on
Our Forever Against Animal Testing campaign has had a digital update!
It’s been over 4 months since we continued our fight alongside Cruelty Free International and launched our Forever Against Animal Testing campaign. Your support has been incredible, and we’ve achieved great results so far!
We now have some new and exciting news: last month, The Body Shop and Urban Airship launched the Forever Against Animal Testing mobile wallet pass. The pass provides regular news updates on the campaign directly to your phone, as well as a signature count! It’s currently available in the UK, US and Canada.
Get involved by downloading the pass and sharing it with your family and friends. Let’s end animal testing in cosmetics and ingredients globally, once and for all!
The Body Shop joins the Natura family
We’ve got some brilliant news: The Body Shop has now officially joined the Natura family! Natura is Brazil’s number one cosmetics company and will be a great fit to nurture our brand. They are against animal testing and have been a true leader in ethics and sustainability since they were founded in 1969.
Natura has shared our ethical vision from across the globe for over 40 years and now we are working together. We’re looking forward to a bright future and this inspiring new chapter.
Keep up-to-date with The Body Shop during this exciting time by following us on social media.
Our Forever Against Animal Testing Campaign petition has over 2 million signatures!
Our Forever Against Animal Testing campaign launched in June, and we have been continuing our long and passionate fight alongside Cruelty Free International to end animal testing in cosmetic products and ingredients. The support from animal lovers across the world has been fantastic, and in just over 2 months we’ve already collected over an amazing 2 MILLION signatures towards our 8 million target!
We’re very proud that so many of you have joined our campaign already by signing our petition, posting photos on social media with pets, friends and positive messages. You’ve all helped bring us one step closer to ending animal testing in cosmetics for good!
We have 6 million signatures to go: get involved, sign the petition and share with your friends here!
SIGN THE PETITION
Join our latest campaign!
Since the 1980s, The Body Shop, along with partner Cruelty Free International, has campaigned to end animal testing in cosmetics. And together we contributed to UK and EU bans, but as 80% of countries still don’t have any laws against animal testing in cosmetics, there’s still work to be done.
Animal testing on cosmetic products and ingredients remains a problem around the world and animals continue to suffer! Approximately 500,000 animals are used in cruel tests for cosmetics purposes every year.
In our new Forever Against Animal Testing campaign, we’re teaming up with Cruelty Free International again to call for a total ban on animal testing in cosmetic products and ingredients, everywhere and forever. To achieve this, we will take 8 million signatures to the UN and call for an international convention that will standardise laws. Only then will there be a harmonised global ban on animal testing for cosmetic products and ingredients, ensuring animal testing cannot be moved from country to country.
It’s an ambitious target but one we are determined to reach to end this everywhere and forever. With reliable and more accurate alternatives now available, there is no need or excuse for animal testing in cosmetics.
SIGN THE PETITION
The Body Shop publishes its Modern Slavery Statement
For the first time in Europe, the UK parliament passed the Modern Slavery Act in 2015. Designed to tackle slavery and human trafficking in the UK, the Act introduces tougher penalties and sentences for slavery and trafficking offences. It also requires UK businesses to publish a slavery and human trafficking statement to ensure transparency within supply chains.
The Body Shop has always believed in business as a force for good. We passionately believe that our supply chain should be free from exploitation and discrimination where workers can enjoy freedom and security. That’s why, in 1998, we co-founded a leading ethical trade program - the Ethical Trade Initiative - with other like-minded companies, voluntary organisations and trade unions. This means we only trade with suppliers who meet our strict Ethical Trade standards.
In line with our Ethical Trade policy and the new Modern Slavery Act, The Body Shop has published its own Modern Slavery Statement. In it we outline our long-standing commitment to preventing modern slavery across our company and supply chain. To achieve this we have developed a program with a range of stakeholders that identifies issues relating to modern slavery in our business and supply chain, and addresses the root causes of labour abuses. We want to do everything in our power to end modern slavery.
READ OUR STATEMENT HERE
The Body Shop opens new £1M Beauty Innovation Lab
At the end of last year The Body Shop opened a brand new £1m beauty innovation hub in East Croydon, London, bringing the latest cosmetic innovations to our product development and ultimately to our customers.
Based at our global headquarters, our new state of the art laboratory will see marketing, sustainable sourcing and product development teams working in partnership. We will work towards integrating all aspects of our ethical product development and sourcing, helping drive our innovation and sustainable development. Our technicians can now formulate products quicker and more effectively, creating and testing products right next to our own office.
It is an ambitious investment, but one that takes a big step towards the realisation of our Enrich Not Exploit™ Commitment to become the world’s most ethical and truly sustainable global business by 2020, specifically through helping us to reduce year on year the environmental footprint of all of our product categories. In the lab our technicians will also optimise efficiencies in our testing processes, using a unique ingredient database.
Over the next few years we look forward to seeing the impact of the lab and the many benefits it will bring!
We’re 20% of the way to meeting our Bio-Bridges goal!
In 2016, The Body Shop embarked on a wild challenge to raise funds to build Bio-Bridges, protecting and regenerating habitat to help endangered wildlife around the world. We’re so proud that because of our passionate customers we’ve raised funds to build an incredible 17.2 million square metres of Bio-Bridges in 2016, which, at the size of more than 2,500 football fields is more than 20% of our 2020 goal to protect 75 million square metres! Over 5 million square metres worth of these funds were raised during the festive season alone. We cannot thank you enough.
By making selected purchases at The Body Shop during our Bio-Bridges program promotions, our customers were directly helping build Bio-Bridges, through donations from these purchases by participating The Body Shop stores. These funds will help improve endangered animals like Reggie the Red-shanked Douc, who is one of the species in Vietnam we are aiming to help protect.
Bio-Bridges is an important program which aims to regenerate wildlife corridors within damaged landscapes to help endangered species reconnect and local communities to live more sustainably. Our partners on this project in 2016 were World Land Trust (WLT) and VietNature in Vietnam, the Orangutan Land Trust in Indonesia and Wildlife Conservation Society in Malaysia.
But The Body Shop’s commitment to protecting wildlife doesn’t stop there. By 2020, we will protect and regenerate 75 million square metres of habitat. Click below to find out more about Bio-Bridges.
LEARN MORE ABOUT BIO-BRIDGES