OUR RESPONSE TO COVID-19

In these extraordinary times, it can feel like we are facing challenges at every turn. But we’re a business that’s always done things a little differently. Our founder, Anita Roddick, believed in the power of small acts of kindness to make a difference in people’s lives. We’re implementing important new measures to safeguard our staff and make shopping easier for our customers.

REOPENING OUR STORES

Like many retailers, we’ve had to work very fast and flexibly to respond to the impacts of COVID-19 and to reflect ongoing government advice.

We’re safely reopening the doors to some of our stores. Please see below for store names and opening dates.

Alberta:
  • Market Mall (May 26)
  • Chinook Ctr (May 26)
  • Southcentre Mall (May 26)
  • Sunridge Mall (May 26)
  • West Edmonton Mall (May 26)
  • Kingsway (May 26)
  • Sherwood Park Mall (May 26)
  • Edmonton Outlet (May 26)
  • Londonderry (May 26)
  • Southgate (May 30)
  • CrossIron (May 30)
  • St. Albert (May 30)
  • The Core (May 30)

  • British Columbia:
  • Pacific Centre (May 30)

  • Manitoba:
  • Polo Park (May 26)
  • Kildonan (May 26)
  • Shoppers (May 26)
  • St. Vital Centre (May 30)
  • Winnipeg Outlet (May 30)

  • New Brunswick:
  • Regent (June 1)
  • McAllister (June 1)
  • Champlain (June 1)

  • Prince Edward Island:
  • Charlottetown (May 26)

  • Saskatchewan:
  • Lawson Heights (May 26)
  • The Centre (May 26)
  • Midtown Plaza (May 26)
  • Cornwall Centre (May 26)
  • Southland Mall (May 26)

  • STORE LOCATOR


    SAFETY MEASURES IN STORE

    The health and wellbeing of all our teams and customers is crucial to us and will always be our number one priority. We’ve worked with independent health and safety experts to put in place measures to ensure the safety of everyone in our stores when they reopen. Here’s what to expect:

    1 New store opening hours to help our teams travel safely.
    2 We’re limiting the number of people allowed instore.
    3 Our teams will be following social distancing protocols and our floors will have distancing guidelines.
    4 We’re encouraging contactless card payments.
    5 Our teams will still be smiling (as always) but they’ll be wearing masks and gloves.
    6 There will be no skincare consultations or product demonstrations for the time being.
    7 We will be limiting product testing.
    8 Hand sanitizer gels will be available around the store.


    We will continue to monitor the situation, doing our best to make the right decisions for our customers, our teams and our communities.
    Please take care of yourselves and each other.

    DELIVERY

    Stay at home and we’ll come to you. Delivery of your online order is now free on orders over $50.*

    Our shipping providers are following protocols to ensure safe delivery. Please visit our shipping providers' websites for detailed information: Purolator and Canada Post.

    It’s worth noting that due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take a bit longer to be delivered. We hope you will understand, and we will work to get your order to you as soon as possible.

    *Terms & Conditions apply.

    GO TO FAQs

    ENSURING THE SAFETY OF OUR STAFF

    The health, safety and well-being of all our colleagues is crucial to us and will always be a top priority. We’ve put in place new measures to ensure the safety of our colleagues packing orders in our distribution centres and also with our distribution companies.

    We’re reviewing the latest government and medical advice and are updating our procedures on a daily basis. We regularly communicate to everyone working in the warehouses, so they understand the new rules for safe working. These include ensuring that employees are working at least six feet apart from each other, reduced team sizes, breaks between shifts and regular sanitization of work areas. We’re incredibly grateful to our committed staff who are continuing to support our customers and communities through their work.

    EXPLORE OUR E-GIFT CARDS

    Little acts of kindness make a big difference. Send an e-gift card to let someone know you’re thinking of them.

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