OUR RESPONSE TO COVID-19

In these extraordinary times, it can feel like we are facing challenges at every turn. But we’re a business that’s always done things a little differently. Our founder, Anita Roddick, believed in the power of small acts of kindness to make a difference in people’s lives. We’re implementing important new measures to safeguard our staff and make shopping easier for our customers.

REOPENING OUR STORES

Like many retailers, we’ve had to work very fast and flexibly to respond to the impacts of COVID-19 and to reflect ongoing government advice.

We’re safely reopening the doors to some of our stores. Please see below for store names and opening dates. Check our Store Finder for updated store hours.

We’re also introducing Call and Collect, a pick up service that offers a means of purchasing your favourite products swiftly and safely. See instructions and a list of participating stores by visiting our Call and Collect info page.


LEARN MORE


Alberta:
  • Market Mall (May 26)
  • Chinook Ctr (May 26)
  • Southcentre Mall (May 26)
  • Sunridge Mall (May 26)
  • West Edmonton Mall (May 26)
  • Kingsway (May 26)
  • Sherwood Park Mall (May 26)
  • Edmonton Outlet (May 26)
  • Londonderry (May 26)
  • Southgate (May 30)
  • CrossIron (May 30)
  • St. Albert (May 30)
  • The Core (May 30)
  • Medicine Hat (June 2)
  • Park Place (June 5)
  • Praire (June 5)
  • Bower (June 5)
  • Lloyd (July 8)
  • Banff (July 9)

  • British Columbia:
  • Pacific Centre (May 30)
  • Aberdeen (June 2)
  • Richmond (June 2)
  • McArthur Glen (June 2)
  • The Bay Center (June 2)
  • Tsawwassen (June 2)
  • Semiahmoo (June 2)
  • Willowbrook (June 2)
  • Guildford (June 2)
  • Seven Oaks (June 2)
  • Metropolis (June 2)
  • Mayfair (June 2)
  • Coquitlam (June 2)
  • Woodgrove (June 2)
  • Hillside (June 2)
  • Lougheed (June 3)
  • Park Royal (June 3)
  • Pine Center (June 5)
  • Orchard Park (June 5)
  • Cherry Lane (July 7)
  • Whistler (July 18)
  • Village Green (August 4)

  • Manitoba:
  • Polo Park (May 26)
  • Kildonan (May 26)
  • Shoppers (May 26)
  • St. Vital Centre (May 30)
  • Winnipeg Outlet (May 30)

  • New Brunswick:
  • Regent (June 1)
  • McAllister (June 1)
  • Champlain (June 1)

  • Newfoundland and Labrador:
  • Avalon (June 8)
  • Corner Brook (June 9)

  • Nova Scotia:
  • Halifax Shopping Center (June 8)
  • Mayflower Mall (June 8)
  • Mic Mac Mall (June 8)
  • Turo Mall (June 8)
  • Park Lane (June 9)
  • Sunnyside Mall (June 9)

  • Ontario:
  • Don Mills (June 5)
  • Toronto Premium Outlet (June 5)
  • Queen East (June 5)
  • Bloor W Village (June 5)
  • Ottawa Outlets (June 5)
  • Outlet Collection Niagara (June 5)
  • Stone Road Mall (June 17)
  • White Oaks Mall (June 17)
  • New Sudbury Centre (June 17)
  • Timmins Square (June 17)
  • Cataraqui Town Centre (June 17)
  • Cookstown Outlet (June 17)
  • Lansdowne Place (June 17)
  • Georgian Mall (June 17)
  • Quinte Mall (June 17)
  • Bayshore Shopping Centre (June 17)
  • Place d’Orleans (June 17)
  • Rideau Centre (June 17)
  • Cambridge Centre (June 17)
  • Conestoga Mall (June 17)
  • Fairview Park Mall (June 17)
  • Masonville Place (June 17)
  • St Laurent Centre (June 17)
  • Intercity Shopping Centre (June 17)
  • Northgate Square (June 17)
  • Station Mall (June 17)
  • Lynden Park Mall (June 17)
  • Carlingwood Mall (June 17)
  • Oshawa Centre (June 22)
  • Vaughan Mills (June 22)
  • Pen Centre (June 23)
  • Markville Shopping Centre (June 23)
  • Pickering Town Centre (June 23)
  • Upper Canada Mall (June 23)
  • Hillcrest Mall (June 23)
  • Lambton Mall (June 23)
  • Lime Ridge Mall (June 23)
  • Mapleview Centre (June 23)
  • Oakville Place (June 23)
  • Canada One Depot (June 23)
  • Eastgate Square (June 24)
  • Bayview Village (June 29)
  • Bramalea City Centre (June 29)
  • Erin Mills Town Centre (June 29)
  • Sherway Gardens (June 29)
  • Yonge Eglinton Centre (June 29)
  • Yorkdale Mall (June 29)
  • Fairview Mall (June 29)
  • Square One (June 29)
  • Commerce Court (June 29)
  • Toronto Eaton Centre (June 29)
  • Dufferin Mall (June 29)
  • Royal Bank Plaza (June 29)
  • Scarborough Town Centre (June 29)
  • Devonshire Mall (July 2)
  • Toronto Pearson (July 27)

  • Prince Edward Island:
  • Charlottetown (May 26)

  • Saskatchewan:
  • Lawson Heights (May 26)
  • The Centre (May 26)
  • Midtown Plaza (May 26)
  • Cornwall Centre (May 26)
  • Southland Mall (May 26)

  • STORE LOCATOR


    SAFETY MEASURES IN STORE

    The health and wellbeing of all our teams and customers is crucial to us and will always be our number one priority. We’ve worked with independent health and safety experts to put in place measures to ensure the safety of everyone in our stores when they reopen. Here’s what to expect:

    1 New store opening hours to help our teams travel safely.
    2 We’re limiting the number of people allowed instore.
    3 In some of our stores, entrance is permitted only to those wearing face covering. Please check with your local government if it’s required in your region.
    4 Our teams will be following social distancing protocols and our floors will have distancing guidelines.
    5 We are cashless and will only be accepting debit or credit at this time.
    6 Our teams will still be smiling (as always) but they’ll be wearing masks and gloves.
    7 There will be no skincare consultations or product demonstrations for the time being.
    8 We will be limiting product testing.
    9 Hand sanitizer gels will be available around the store.


    We will continue to monitor the situation, doing our best to make the right decisions for our customers, our teams and our communities.
    Please take care of yourselves and each other.

    ENSURING THE SAFETY OF OUR STAFF

    The health, safety and well-being of all our colleagues is crucial to us and will always be a top priority. We’ve put in place new measures to ensure the safety of our colleagues packing orders in our distribution centres and also with our distribution companies.

    We’re reviewing the latest government and medical advice and are updating our procedures on a daily basis. We regularly communicate to everyone working in the warehouses, so they understand the new rules for safe working. These include ensuring that employees are working at least six feet apart from each other, reduced team sizes, breaks between shifts and regular sanitization of work areas. We’re incredibly grateful to our committed staff who are continuing to support our customers and communities through their work.

    DELIVERY

    Stay at home and we’ll come to you. Delivery of your online order is now free on orders over $50.*

    Our shipping providers are following protocols to ensure safe delivery. Please visit our shipping providers' websites for detailed information: Purolator and Canada Post.

    It’s worth noting that due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take a bit longer to be delivered. We hope you will understand, and we will work to get your order to you as soon as possible.

    *Terms & Conditions apply.

    GO TO FAQs

    EXPLORE OUR E-GIFT CARDS

    Little acts of kindness make a big difference. Send an e-gift card to let someone know you’re thinking of them.

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