Plastic pollution is a global crisis and the planet needs our help more than ever.

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Due to COVID-19, we are taking extra measures to ensure the safety of our colleagues and customers, and therefore we have made the difficult decision to cancel our in-store recycling service, Return, Recycle, Repeat across our Canadian stores. At The Body Shop, our long-term vision is that our products do not cause harm to people or the environment and can be repurposed, and we are committed to providing services that help us achieve this vision. We will continue to update our recycling strategy and bring back services as soon as we’re able.

Woman putting sticker on product


Although recycling is extremely important, we’re also embracing a circular economy approach to eliminate some of the waste from our products, rather than recycling it. In 2019, we relaunched our pioneering product refill program in two of our new concept stores: our Bond Street store in London, and our Pacific Centre store in Vancouver.

All you need to do is visit one of these stores to pick up your refillable 250ml aluminium bottle, choose from one of our most popular shower gels and fill it up. Once you’ve finished the bottle, give it a rinse, bring it back and refill it. Terms and conditions apply.

We’ve loved the positive response we’ve had from our new refill stations, and we’re working hard to bring them to more stores soon, as well as introducing refillable shampoos, conditioners and hand wash. Watch this space!

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The Ellen MacArthur Foundation says that ‘a  circular economy  is based on the principles of designing out waste and pollution, keeping products and materials in use, and regenerating natural systems.’

Put simply, it’s about eliminating waste and using things for as long as possible. Ultimately, our goal is for all of our products and packaging to be compostable, refillable or returnable. We’re working hard on this, but it’s going to take some time. We hope you’ll be with us, every step of the journey.