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OUR RESPONSE TO COVID-19

In these extraordinary times, it can feel like we are facing challenges at every turn. But we’re a business that’s always done things a little differently. Our founder, Anita Roddick, believed in the power of small acts of kindness to make a difference to people’s lives. We’re continuing to put people first by implementing important new measures to safeguard our staff and make shopping easier for our customers.

As Anita would say, it’s ‘business as unusual’.

DELIVERY AND RETURNS

Free Delivery when you spend $49: Stay at home and we'll come to you – if you need to stock up on essentials, or to send a gift to a loved one, delivery of your online orders is now free from $49. We’ve extended our returns policy to 60 days. We’re working closely with Australia Post to ensure contact-free deliveries are carried out so that we can provide a safe and reliable service to you.

IMPORTANT UPDATE

Due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, orders may currently take up to two weeks to be delivered. We hope you will understand, and we will endeavour to get your order to you as soon as possible. Please read on below for more specific information about your delivery. For an alternative query, head to our FAQs.

ENSURING THE SAFETY OF OUR STAFF

The health, safety and well-being of all our colleagues is crucial to us and will always be a top priority.

We are reviewing the latest government and medical advice and are updating our procedures on a daily basis. We regularly communicate to everyone working in the warehouses, so they understand the new rules for safe working. These include ensuring that employees are working at least two metres apart from each other, reduced team sizes, breaks between shifts and regular sanitisation of work areas. We’re incredibly grateful to our committed staff who are continuing to support our customers and communities through their work.

WE'RE HERE TO HELP

We’re working really hard to get though all of your queries. At the moment we are responding to emails as quickly as possible and our live chat and phone wait times are longer than usual. We’re really sorry for any inconvenience!

Whether you need a routine to calm your mind, body and soul, some skincare advice or recommendations for the perfect gift, thebodyshop.com is open around the clock and has a wealth of tips, advice and how-to guides.

Our Live Chat is available for order support between 9am-5pm* or you can also contact our customer care team by email or telephone. Please expect a short delay in our response from the team as we are expecting a higher volume of delays than usual.

We love hearing from you, and now more than ever. Don’t forget to keep in touch with us on Instagram and Twitter, always tagging @thebodyshopaust to make sure we see your message. Stay in touch!

Stay safe, with love

THE BODY SHOP

HOW TO ORDER WITH THE BODY SHOP

Our step by step guide on how to order with us

STEP 1

Find your favourite products.

STEP 2

Add your chosen goodies to your bag.

STEP 3

Go to checkout where you can review the contents of your bag.

STEP 4

Check out securely. You will be asked to enter your email address and if you are a member you can sign into your Love Your Body Club™ account to collect those points!

STEP 5

Select your preferred delivery method (see options below).

STEP 6

Select your payment method. If you have a gift card or loyalty reward to redeem then you can do that here.

STEP 7

Look out for your confirmation email to say we have received your order.

STEP 8

Your order will then be picked and packed.

STEP 9

Once your order is ready to leave our warehouse you will receive a dispatch email with details on how to track your parcel.

WAREHOUSE

Delivery

Super Saver Delivery £2.49 FREE when you spend £35*

Please note orders may currently take 10-12 working days to be delivered.


Standard Delivery £2.99

Estimated at 2-3 working days from order date** - Currently unavailable


Express Delivery £3.99

Ready for delivery the next working day** - Currently unavailable


Saturday Delivery £7.25

Order by 2pm Thursday and we will deliver on the forthcoming Saturday** - Currently unavailable

Collection

Collect In Store FREE - Currently unavailable whilst our stores our closed.

Order by 10PM and your order will be ready to collect by 2PM the next working day.


Standard Collection Points £2.49 - Currently unavailable

Estimated to be ready for collection at your chosen Post Office between 3-5 working days**


Express Collection Points £3.99

Estimated to be ready for collection at your chosen Post Office the next working day.**

Return Online & In-store

As long as your product is unopened you can return your item within 60 days. If your product is opened and unsuitable, you can return your item within 60 days for a full refund.

*After all discounts applied.

**Order Super Saver & Standard options by 2pm, order Express options by 11am Monday to Thursday. Deliveries to remote locations (including highland or island addresses) may take an additional 2 days.

***Ordering after 2pm on Thursday for Saturday Delivery will delay delivery to the following Saturday.

Map of the world

WHERE WE DELIVER

At the moment we can only send orders to street addresses in the United Kingdom (including Jersey, Guernsey and the Isle of Man). We don't deliver to PO Box or BFPO addresses and we're unable to ship to any International address. We may have a website in your country. If you're after a different country website, go to the bottom right hand section of the homepage and click to change your location.

HOW TO RETURN AN ITEM

1. SECURELY PACK YOUR PARCEL

As long as your product is unopened you can return your item within 60 days. If your product is opened and unsuitable, you can return your item within 60 days for a full refund.

2. RETURN VIA STORE OR POST

You can either pop into your local store and return your item. Or you can return via post and download our returns form here.

3. ITEM ARRIVES AT WAREHOUSE/ RETURNED TO STORE

Our warehouse/store team will check your order.

4. REFUND

Once your returned goods are received by us, it usually takes 3-5 working days depending on your card issuer, for the refund to appear in your bank account. However this can take up to 14 days. If you paid using Paypal, this usually is refunded the same working day.

HAVE A QUESTION? CONTACT OUR CUSTOMER CARE TEAM