We can only cancel the order within 30 minutes from the time it was placed. Orders that have been placed during weekend or other days/times Customer Care is closed cannot be cancelled.
We can only cancel the order within 30 minutes from the time it was placed. Orders that have been placed during weekend or other days/times Customer Care is closed cannot be cancelled.
Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect products, please review our returns procedures.
Once the order has been place in error, please call Customer Care immediately on 1800 065 232. Please note, even at this time we are unable to guarantee successful cancellation of the order and advise that you please check your order carefully before you confirm.
If an item is out of stock and you wish to do personal shopping, please use the store locator to find a store near you and call ahead to confirm that they have your desired product available.
Otherwise you can be notified when the product is back in stock by clinking on the “Email Me When Back in Stock” button.
Another wonderful option is attend an At Home Party.
Yes, we are happy to take your order over the telephone, please contact us on 1800 065 232 where our operators will be happy to help you. There might be certain products and promotions not available when ordering over the phone, but we can usually advise on suitable alternatives.
Gift cards issued in Australia are redeemable in store only. They cannot be used overseas.
If you have a gift card and you would like to redeem this online, please contact our delightful customer care team.
We are unable to ship to multiple shipping addresses per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
Yes, we will charge GST (Goods & Services Tax) on all online orders.
Please contact us via live chat or by calling us and we will be happy to support you through the order process and identify how to overcome any issues you may be experiencing.
When your order is received, we'll send you an email confirming your order. If for any reason you have not received this email, please check your spam and / or junk mail folders.
If you haven't received an email to confirm your order, don't panic it can take up to 1 working day to receive your confirmation email. In the meantime you can view your order after 7pm by logging into 'My Account' and looking under 'latest orders'.
Please call our care centre on 0800 092 90 90 as soon as you have made the order to see what our team can do to help you with this
When you complete an order online, you should see a page showing your order and payment details.
Shortly after you complete your order, we’ll send you an email confirming we’ve received it. You can also sign in to your account and check your recent orders.
You can pay for purchases using a major credit card, including Visa, MasterCard, American Express and PayPal.
The promotional code must be registered at the time of purchase by entering in your code into the "Promotion Code" box on the shopping basket page.
Your basket contents and value will be recalculated to account for your promotion. The promotional code can only be used for one order.
The promotional code cannot be exchanged for cash. The promotional code cannot be used in conjunction with any other offer. The promotional code cannot be used in conjunction with any other offer discount or promotion unless otherwise stated. For more information about our current promotions and offers please visit our terms and conditions page.
If you are having trouble with a promotion code, please check that you have qualified for the promotional code you are trying to use.
For example, if particular products are excluded from a promotion (which will be identified in the terms and conditions) they would not be counted towards a required spend. e.g. spend $20 save $xx.
Also, you may have to spend a certain amount to qualify for a discount. Please note that shipping costs are not included in any spend requirement for a promotion. If you continue to face issues, please chat to our customer care team.
Customer Service Opening Hours for chat online Monday - Friday: 8am - 10pm Saturday: 9am - 10pm
Just click on the LIVE CHAT button.
There are a few reasons this could have happened. Please double check that you have entered your card details correctly. Please also make sure that the billing address on the card matches the billing address on the order you are placing.
Please note we are also unable to accept freight forwarding company addresses as delivery.
For further assistance please contact our Customer Care either by phone (1800 065 232) or by visiting the contact us section of the site.
Please note, gift message is currently unavailable. We’re working hard to bring this back soon.
If you decide to checkout on our website using PayPal, please be aware that the address that is used for your delivery will be automatically pulled through from your default address on your PayPal account.
When you checkout and select the option to pay via PayPal, you'll be asked to log into your PayPal account. You will need to change the delivery address here if you'd like your delivery to go to an alternative address.
Unfortunately you are not able to use two promotional codes together. Sorry about that - so you'll need to decide which promotion code you'd like to use if you have more than 1 to choose from.
Full details of our current promotions can be found in our terms and conditions.
If you have tried to place the same order more than once, you may have placed more than one order. Please check whether you have received more than one order confirmation email (this may take up to 1 working day), or if you have an account you can also check the status of your order(s) by visiting “Latest Orders” which you can find under “My Account” after you have logged in.
You will only be charged once for your order. However there may occasionally be some cases in which the hold on funds in your account that ensures they are available for us to take payment for your order, has been issued more than once. If this is the case, as soon as we take payment for your order, any hold on your account will be released.
Gift wrapping is currently unavailable at this time. We do however have a range of gift bags and boxes that you may purchase, alongside your chosen products to create your own gift.
No, you are not able to amend your payment details once your order has been submitted. If you need to cancel your order for any reason, please see information on cancelling your order.
Yes - you can place an order as a guest without having to register an account. We still need to take a few details from you so we can process the order, like your email and address. But that's just so we know where to send your order!