If you sign up in store, you will be given a membership card.
If you sign up online you can see a digital card and points. Don't worry though, if you would like a physical card too, pop into your local store and they will be able to give you one.
However, you don't need a physical card to claim points in store. Just tell a member of staff at the till that you're a Love Your Body™ Club member and they will be able to look up your account details. It's all done digitally!
As long as you register your card and your online Love Your Body™ Club account with the same email address they will both automatically link - couldn't be easier!
Any issues don't hesitate to contact our customer services team between the following hours:
Customer Service Opening Hours for chat online
Monday - Friday: 10am - 6pm
Just click on the LIVE CHAT button.
Mobile
Desktop
If you can't see a chat icon this is because you have tried to use our chat service out of hours. Don't worry though, just use our contact us page instead
For every $1 you spend in store or online, the scheme gives you 1 point. When you have 100 points you'll receive a $5 voucher!
Don't forget to keep an eye on our emails, we may have special events such as a double points. Then you can earn points twice as fast!
Sign up here.
You can obtain a replacement card by going into your local store.
Your points will be added automatically when presenting your Love Your Body™ Club membership card in-store (or by letting one our staff look you up), or when signed into your online account linked to your membership.
When your points balance reaches 100, you will automatically get an email saying you have a $5 voucher available to spend in store or online.
Start earning points now!
Please note, it can take up to 48 hours for points to be visible on your account.
The Love Your Body™ Club Membership is The Body Shop customer loyalty card. Once you’re a member, you'll be eligible for a wide range of benefits.
You're able to join Love Your Body™ Club online when you register, or if you're already an online member you can link your Love Your Body™ Club card to your online account.
View full terms and conditions for Love Your Body™ Club.
Don't worry, as long as you have made at least 1 purchase in a 12 month period, your points will remain valid, however, should you not shop in the 12 month period your points balance will be lost.
Start earning points now!
There may be occasions where your account is missing points from an eligible purchase. This might be because your purchase was not linked to your member profile in-store, you were not logged into your account online, or because of a system issue. In these cases our customer care team can credit these missing points for you. All you need to do is email customer care at auonlinesupport@thebodyshop.com with your member details (your name and email address is fine) and a copy of your receipt or order as your proof of purchase. Customer Care can then verify your identity and purchase and add your points accordingly.
One of the great benefits of being a member of our loyalty Club is that you can chose to donate your reward vouchers to one of our charity partners. It’s one of the ways we are demonstrating our commitment to our belief that business can be a force for good. Currently our aligned charity is the World Land Trust and you can find out more here. To donate your reward voucher to charity, simply log on to your online account, navigate to “My Account”, the click on the “Rewards” tab. You can then select any of your available vouchers and click to donate. Easy. The reward voucher donation option is currently only available online.