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POPULAR FAQS FOR DELIVERY
Currently, we can only send orders to addresses within Australia, we are unable to ship to International addresses but we may have a website in your country. If you need to locate a different country website please use the drop down on the bottom left of the screen and make your selection.
Standard Delivery
Currently, we offer standard delivery at a flat fee of AU$8.95 (incl.GST). Orders over $79 in product value will be delivered free of shipping charge and sent via our standard delivery service.
Express Delivery
We are now offering express delivery at a flat fee of AU$14.95 (incl.GST). Please select your preferred delivery option at checkout.
Of course you can! We understand that things change, so when your order has been collected from us, you might be able to use MyPost to change your address or have it left it in a safe place.
This is a free service provide by our courier Australia Post. This is the responsibility of the customer.
Due to Australian shipping regulations, we are required to delivery all hazardous items with atomizers or sprays by road service, and cannot be sent via air express. Product items classified as hazardous include – Body Mists, Room Sprays, Eau de Toilette, Eau de Parfum and some Gifts. Please note that a physical address is required for all hazardous items.
When you place an order you will get a confirmation email first please note this can take up to 1 working day, and then you will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the dispatch email which you can use to track your order on the courier's tracking site.
You can also find “tracking reference” in your order history information by going to my account after logging in, and reviewing your ORDERS.
PLEASE NOTE: If you do not have an account and checked out as a guest, you will need to wait for your dispatch email to track your order.
If you are looking for an update on your order, you can find your tracking numbers in the dispatch email. You can see how your order is progressing by going to my account after logging in and reviewing your ORDERS.
"The Body Shop currently uses Australia Post. You can choose between Standard or Express.
Standard delivery takes 3 - 5 working days to be delivered. Express Delivery is also available and will be delivered within 2 working days.
*Terms and conditions apply, see our full delivery T&Cs."
Unfortunately at this current time Click and Collect is unavailable. Please be patient with us, we are hoping to implement this service soon.
Unfortunately at this current time we do not have a next day delivery service available. Our delivery options currently include both standard and express shipping. Please allow 3 - 5 business days for standard and up to 2 business days for express shipping.
Once your order has been submitted, you are unable to change the date of your delivery.
At the moment we can only send orders to street addresses in Australia. We don't deliver to PO Boxes and we're unable to ship to any International address.
We may have a website in your country. If you're after a different country website, go to the bottom right hand section of the homepage and click to change your location.
Unfortunately, at the moment, we do not have the option to ship one order to multiple addresses.
If you would like your order to reach multiple addresses, the best thing to do is to place separate online orders, amending the shipping address details for each order.