Our FAQ's

Where is my order?


We’re seeing unprecedented demand and are really sorry that your order has been delayed. We're working hard to get your favourite products to you and we’re trying to keep our customers up to date as much as possible. Due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe, some orders may take up to 3 working days to be dispatched from our warehouse.

When you place an order you will get a confirmation email (please note this can take up to 1 working day so don't panic!) but you will be able to view your order on the same day after 7pm in 'My Account'. You will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the despatch email which you can use to track your order on the Australia Post’s tracking site.

There may be isolated cases of delivery delays within Australia Post's delivery network. AusPost are working around the clock to ensure all deliveries are received as soon as possible but it is inevitable that some deliveries in isolated cases may be delayed. Read more from Australia Post here.


I haven't received points for my order?


You can check your points by logging into your account here. Points are added to your account when your order has been dispatched and if you were logged in when placing your order.

Our customer care team can help add any points to your account if you are missing any from your recent orders. Please use the form below and remember to include your order number so that they can resolve this quickly for you!


How can I get my voucher extended?


The good news is that these can be used online!
To do this, you can simply click on the redeem my reward (voucher) option on the payment page when you place your order.

If you don’t have access to your account online, it only takes a few moments to set it up – you can choose the Sign in option on the site and request a reset password link which will prompt you to set a password up, log in to the account and then place the order from it using the voucher.

We are currently not extending our vouchers.


Can I use my gift cards online?


We are working hard to resolve some technical difficulties which will allow gift cards to be used online. The great news is that our customer care team can issue you a coupon code as a replacement to be used online. Alternatively, your gift card can be redeemed in store. You can find your nearest store here. Please remember to include your gift card number when contacting customer can so that they can resolve this quickly!


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