ORDERS, DELIVERY & RETURNS

WE'RE HERE TO HELP

It’s never been more important to take care of yourself, so we’ve made some changes to help make that easier for you.

•Free Delivery when you spend $49: Stay at home and we'll come to you – if you need to stock up on essentials, or to send a gift to a loved one, delivery of your online orders is now free from $49*.

•Return policy: We realise you might need more time, so we’ve extended our returns policy to 60 days.

•Need advice from one of our experts, or simply want a chat? Whether you need a routine to calm mind, body and soul, skincare advice or recommendations for the perfect gift, thebodyshop.com.au is open around-the-clock and has a wealth of tips, advice and how-to-guides.

Although our stores are temporarily closed, The Body Shop community is open and has its arms outstretched. We love hearing from you, and now more than ever we want to make sure we all feel connected. Don't forget to keep in touch with us on Instagram @thebodyshopaust and Facebook @thebodyshopaustralia.

The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centres, which may result in slower processing. There may be some cases where shipping is slightly delayed and we hope that you will excuse this. We are available at all times to assist, through https://www.thebodyshop.com/en-au/help
There may be isolated cases of delivery delays within Australia Post's delivery network. AusPost are working around the clock to ensure all deliveries are received as soon as possible but it is inevitable that some deliveries in isolated cases may be delayed. Read more from Australia Post here

Stay safe, with love

THE BODY SHOP

 

HOW TO ORDER WITH THE BODY SHOP

Our step by step guide on how to order with us

  1. Find your favourite products.


  2. Add your chosen goodies to your bag.


  3. Go to checkout where you can review the contents of your bag.

  4. Check out securely. You will be asked to enter your email address and if you are a member you can sign into your Love Your Body Club™ account to collect those points!


  5. Select your preferred delivery method (see options below).

  1. Select your payment method. If you have a gift card or loyalty reward to redeem then you can do that here.


  2. Look out for your confirmation email to say we have received your order.


  3. Your order will then be picked and packed.

  4. Once your order is ready to leave our warehouse you will receive a dispatch email with details on how to track your parcel.


  5. Hurray your order has arrived!